Once again, I congratulate the HP service team for acknowledging the problem and working so hard to fix it quickly for their paying customers. The DTS control panel won't run from the installed shortcut anymore, but if you go to the ISST folder, you can run RtkNGUI64.exe, go to Listening Experience tab and toggle the Audio Enhancements checkbox - it will make no difference to the sound. I have removed the DLL files that contain the horrible DSP code. Thankfully it doesn't complain that some of the files are missing and therein lies the solution. In a very handy turn of events, the installer will uninstall the previous drivers for you, restart Windows, then install the new driver. You may not need to delete all of those, but I did and the issue is solved. Anyway, I do not mind that because the main problem - sound quality - was significantly improved. Unfortunately, the DTS Sound Control did not appear, so I suppose it is not meant to be there. I did what you suggested and it worked - the sound of the PC is perfectly fine now. Now navigate to (unpack folder)\Fre\ISST\ and delete these 19 files: dts_intel_coinstaller_圆4.dll Thank you for your time dealing with my issue. and is not a separate application from the Realtek driver. The HP Audio control interface appears to be built into the Realtek High Definition Audio Driver version 6. Make it easier for other people to find solutions by marking a Reply Accept as Solution if it solves your problem. This application/interface allows you to control equalization and enhancement settings as well as some other settings for the Realtek High Definition Audio Driver. Click the KUDOS thumb up on the left to say Thanks. You should see many options very similar to B&O Control Panel. Choose a location you know and go there once the unpacking is done. Hit Win key, Locate HP folder, Open HP Audio Control or HP Audio Switch. It's not the installer itself, but just unpacks the installer (and runs it). RIGHTO! Download the latest HP Spectre x360 audio drivers (sp74372.exe) and run that file. In case they decide to take it down for being useful, something their own tech support fails to be, I have copied it below: from a cannon.Īnyways, I have found a solution which I posted here on the HP support forums. Whoever wrote and approved that DSP should be fired. As an audio engineer, I can attest that the DTS "enhancements" are far from improving, in fact, they're downright atrocious. Myself and many other HP users have been experiencing the same problem.
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